Terms of Service

1. Acceptance of Terms

Welcome to Valo Vault ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at valovault.com and our services related to the sale of VALORANT gift cards and gaming content. By accessing or using our website and services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of our services after any changes constitutes acceptance of the new Terms.

2. Description of Services

Valo Vault provides an online platform for the purchase and delivery of authentic VALORANT gift cards, including VALORANT Points (VP), Battle Passes, Radianite Points, and other gaming content. Our services include:

• Online catalog of VALORANT gift cards and gaming products
• Secure payment processing and transaction handling
• Digital delivery of gift card codes via email
• Customer support and assistance
• Account management and order tracking

All products sold through our platform are digital goods delivered electronically. We do not sell physical products or provide physical delivery services.

3. User Accounts and Registration

While browsing our website does not require registration, certain features and services may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information as necessary
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account and make purchases. If you are under 18, you may only use our services with the involvement and consent of a parent or guardian.

4. Purchases and Payments

4.1 Product Information

We strive to provide accurate product descriptions, prices, and availability information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. Prices are subject to change without notice.

4.2 Payment Terms

Payment is required at the time of purchase. We currently accept Cash on Delivery as our primary payment method. All prices are listed in Canadian Dollars (CAD) and include applicable taxes unless otherwise specified.

4.3 Order Processing

Orders are typically processed within 2-5 minutes of payment confirmation. Digital gift card codes will be delivered to the email address provided during checkout. We reserve the right to refuse or cancel any order at our discretion.

4.4 Delivery

All products are delivered digitally via email. Delivery times may vary based on payment processing and verification requirements. We are not responsible for delays caused by incorrect email addresses or email delivery issues beyond our control.

5. Product Authenticity and Warranties

We guarantee that all gift cards sold through our platform are authentic and sourced from authorized Riot Games distributors. However, we provide our services "as is" and make no warranties beyond those required by law. We specifically disclaim:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding uninterrupted or error-free service
• Warranties about the compatibility of our products with your devices or accounts

Our liability is limited to the replacement of defective products or refund of the purchase price, at our discretion.

6. Refunds and Returns

Due to the digital nature of our products, all sales are generally final. However, we may provide refunds in the following circumstances:

• Defective or invalid gift card codes
• Duplicate charges or billing errors
• Failure to deliver products within reasonable timeframes
• Other circumstances at our sole discretion

Refund requests must be submitted within 30 days of purchase and include proof of the issue. Refunds will be processed using the original payment method when possible.

7. Prohibited Uses

You agree not to use our website or services for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include:

• Attempting to gain unauthorized access to our systems or user accounts
• Using automated tools or bots to access our services
• Engaging in fraudulent activities or providing false information
• Reselling our products without authorization
• Violating any applicable laws or regulations
• Interfering with other users' ability to access our services
• Attempting to reverse engineer or copy our website or services

We reserve the right to terminate accounts and refuse service to users who violate these terms.

8. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Valo Vault or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Create derivative works based on our content
• Remove or alter copyright notices or other proprietary markings

VALORANT and related trademarks are the property of Riot Games, Inc. We are an authorized retailer but are not affiliated with or endorsed by Riot Games.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, Valo Vault shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our services.

Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Valo Vault, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our services

12. Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration in accordance with the rules of the Ontario Arbitration Act. The arbitration will take place in Barrie, Ontario, Canada, and will be conducted in English.

You waive any right to participate in class action lawsuits or class-wide arbitration against us.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles. Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts of Ontario, Canada.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

15. Termination

We may terminate or suspend your account and access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will cease immediately, but these Terms will remain in effect regarding your prior use of our services.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

We will respond to your inquiries within a reasonable timeframe and work to address any concerns you may have about our terms and services.